Genius 360° Satisfaction Guarantee
Introducing the Genius Real-Time Satisfaction Manager—a dedicated, high-touch service model that transforms every customer interaction into a uniquely personalized, data-driven experience. Unlike traditional customer guarantees, this program assigns every project a dedicated satisfaction manager along with a suite of integrated digital tools that monitor and enhance the customer experience in real time.
Your Genius 360° Satisfaction Guarantee
signals that your project isn’t just about meeting expectations at one point in time—it’s a full‑circle commitment covering every step of your journey. It highlights our real‑time responsiveness, the total care provided by our team, dedicated satisfaction managers, and the extended post‑project support, setting us apart from the generic “100% satisfaction” promises in the industry.
Dedicated Satisfaction Manager
Every client is paired with a Genius Satisfaction Manager—a single point of contact who oversees the entire project from initiation to post-completion. This manager ensures that customer needs are met immediately, anticipates potential issues, and personally follows up to confirm satisfaction at each milestone
No-Risk Commitment
If a customer is not completely satisfied with any aspect of their project, Contracting Genius commits to immediate, cost-free remediation. This risk-free guarantee reassures customers and elevates the overall service standard.
Real-Time Feedback Integration
Utilizing mobile and web-based apps, customers can provide instant feedback at various stages of their project. This feedback is analyzed in real time using advanced analytics, enabling the Genius Concierge to resolve issues promptly before they escalate
Proactive Resolution Protocols
In cases where feedback indicates dissatisfaction, an automated escalation protocol is triggered. This ensures that corrective actions are implemented immediately, such as on-site visits or adjustments to the project plan, making the satisfaction process truly dynamic and responsive
In-House Genius Academy and Certified Master Craftsmen
Exclusive Initiative:
Contracting Genius has established the Genius Academy, a dedicated in-house training and certification program. Unlike standard industry certifications, the Genius Academy curriculum is custom-designed to align with the company’s innovative methods and quality standards.
Key Features
Advanced Technical Training
Courses on next-generation construction techniques, smart home integrations, and sustainable practices.
Certification Programs
Employees earn exclusive Genius Certified Master Craftsman status after rigorous testing and hands-on evaluations.
Continuous Learning
Ongoing workshops and refresher courses ensure that every team member stays ahead of industry standards.
This approach guarantees that every project is managed and executed by highly skilled professionals who embody the Contracting Genius mindset.
Genius Promise Plus: Unmatched Post-Project Care
Exclusive Initiative:
To make the satisfaction promise unique, Contracting Genius offers the Genius Promise Plus—a comprehensive post-project support program that includes extended warranties, routine maintenance check-ups, and an annual home performance review.
Key Features:
- Extended Service Warranty: Coverage that exceeds industry standards and provides peace of mind for years after project completion.
- Routine Maintenance Program: Scheduled inspections and maintenance services to prevent future issues.
- Annual Review: An optional home performance audit that assesses energy efficiency and system integrity.
By guaranteeing ongoing quality and offering tangible aftercare benefits, Contracting Genius transforms customer satisfaction into a long-term relationship rather than a one-time transaction
Hire with Confidence
With these exclusive processes, Contracting Genius transforms the generic “100% Customer Satisfaction” promise into a distinctive, deeply integrated brand with “No Risk to Hire’
Proprietary GeniusIQ™ Technology Platform
Exclusive Initiative:
Contracting Genius has developed its own GeniusIQ™ platform—a cutting‐edge, data-driven system designed specifically for accurate project estimation, real‐time progress tracking, and proactive issue resolution. Unlike generic software solutions used by other companies, GeniusIQ™ integrates artificial intelligence with historical project data and customer feedback to predict challenges and personalize project updates.
Key Features:
- Predictive Analytics: Uses real-time data to forecast delays and cost variances.
- Custom Alerts: Automatically notifies clients and project managers of any potential issues before they impact timelines.
- Interactive Dashboards: Offers a fully transparent, interactive view of every project phase.
This tailored platform not only ensures 100% satisfaction by reducing surprises but also solidifies Contracting Genius’s position as an industry innovator (Periscope Media).